I led the UX strategy and delivery for a £10M transformation program — replacing fragmented legacy systems with a user-centered platform for global marine surveyors.

Lloyd’s Register needed to modernise its inspection and certification systems — used by thousands of marine surveyors and global clients. The existing tools were desktop-based, internally inconsistent, and reliant on manual processes.

Our brief: design a user-centered replacement for one of the most complex, safety-critical systems in the organisation — and do it collaboratively, with real users embedded in the team.

I led the UX and Design workstream across the full project lifecycle. My responsibilities included:

• Planning and executing global user research
• Facilitating journey mapping and co-creation workshops
• Designing the site map, wireframes, and visual components
• Building a shared component library and style guide
• Leading usability testing across multiple iterations
• Collaborating closely with surveyors, analysts, PMs, and developers

The project became a reference point for UX maturity at Lloyd’s Register. It improved internal workflows, reduced reliance on manual spreadsheets, and laid the foundation for broader digital transformation.

• Won “Creative Services Design of the Year” at BAE Systems
• Enabled design-led ways of working in a risk-averse sector
• Used as a template for future platform initiatives

This was design at its most collaborative. By embedding users into our day-to-day work, we created a platform that truly reflected their needs — not assumptions.
It was also a lesson in diplomacy: balancing user insight, business pressure, and legacy complexity — all while delivering quality at pace.

I led the UX strategy and delivery for a £10M transformation program — replacing fragmented legacy systems with a user-centered platform for global marine surveyors.

Lloyd’s Register needed to modernise its inspection and certification systems — used by thousands of marine surveyors and global clients. The existing tools were desktop-based, internally inconsistent, and reliant on manual processes.

Our brief: design a user-centered replacement for one of the most complex, safety-critical systems in the organisation — and do it collaboratively, with real users embedded in the team.

I led the UX and Design workstream across the full project lifecycle. My responsibilities included:

• Planning and executing global user research
• Facilitating journey mapping and co-creation workshops
• Designing the site map, wireframes, and visual components
• Building a shared component library and style guide
• Leading usability testing across multiple iterations
• Collaborating closely with surveyors, analysts, PMs, and developers

The project became a reference point for UX maturity at Lloyd’s Register. It improved internal workflows, reduced reliance on manual spreadsheets, and laid the foundation for broader digital transformation.

• Won “Creative Services Design of the Year” at BAE Systems
• Enabled design-led ways of working in a risk-averse sector
• Used as a template for future platform initiatives

This was design at its most collaborative. By embedding users into our day-to-day work, we created a platform that truly reflected their needs — not assumptions.
It was also a lesson in diplomacy: balancing user insight, business pressure, and legacy complexity — all while delivering quality at pace.